About 60 Decibels:

• 60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights.
• We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.
• We collect this data through phone surveys conducted by our global research network which is made up of more than 1300+ Survey Enumerators across 80+ countries.

About the role:

• As a Survey Enumerator (also referred to as Research Assistant) for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client's products and services (respondents).
• You will work closely with our Research Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.
• This position is fully remote, and contracts are typically based on achieving daily completed survey targets.

Background:

• Previous experience in data collection, conducting research, or working as an Enumerator in a market research company is highly preferred.
• Prior customer service and/or call center experience is desirable.
• Prior social sector experience is a huge bonus.

Responsibilities:

As a Survey Enumerator, you will:

• Participate in project onboarding calls with the 60dB team to understand specific project context before contacting respondents.
• Conduct phone surveys with customers and beneficiaries:
• Ensure that you are interviewing the correct respondents as listed on your contact sheets.
• Clearly explain the survey objectives and procedures to the respondents while addressing any questions/concerns they may have.
• Attain daily survey targets within specified timeframes and promptly report any obstacles to the Project Team.
• Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
• Proactively communicate project progress updates and raise any queries or concerns with the 60dB team.
• Review and address quality check feedback provided by your Project Team within the agreed timeline, providing regular status updates.
• Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.

Requirements:

• Strong organization and communication skills: you can independently manage tasks and collaborate seamlessly with the 60 Decibels Project Teams through email and Slack.
• Relationship-building prowess: you demonstrate a knack for establishing rapport and building trust with respondents from diverse cultural backgrounds.
• Attention to detail: you’re meticulous and will ensure the accurate recording of respondents' answers without any errors or omissions.
• English skills: you're capable of clear verbal and written communication in English, essential for all interactions with the 60dB team, and proficient in accurately translating respondent responses during data entry.
• Work readiness: you have access to a stable phone, laptop, or computer, along with a reliable internet connection and a quiet work environment.
• Tech know-how: knowledge or proficiency in using data collection applications is a plus!

Wondering why you should join 60dB as a Survey Enumerator?

• Embark on a meaningful journey: join a global community of people who are committed to driving impact by listening to those who matter the most! It's not just a job; it's a journey of growth and impact.
• Flexible short-term contracts: access opportunities that align with our project pipeline and fit your availability.
• Fair compensation: enjoy payment based on the hours worked or interviews completed, recognizing your valuable contribution.
• Remote Work: embrace the freedom of creating your ideal working environment.