Customer Success Manager – Payment

Permanent contract Paris, Tunis Salary: Not specified Starting date: February 29, 2024 A few days at home Experience: > 2 years Education: Master's Degree 24 days ago

Job description

As a Customer Success Manager you goal is to secure the adoption of our payment platform. Your main objective is to ensure a smooth onboarding experience and to maximise the benefits the customers get from the Expensya platform as well as the volumes of spend on the platform.

Your missions

Understand the customers’ objectives and expectations from the Expensya payment product
Manage the whole customer journey from onboarding to the full usage of the platform
Provide guidance and best practices to the customers on the most effective implementation of the platform and future usage of the cards.
Assist the customer during the change management process both for financial teams and the end-users to ensure a rapid and comprehensive usage of the cards.
Monitor and report on customers onboarding progress and platform usage
Ensure customer satisfaction and platform adoption, conduct regular checkpoints with the customer to ensure they get the best value of the platform during the first months following the customer’s GoLive.
Set-up action plans to address customers issues and collaborate with the internal teams for their effective implementation.
Be the customers’ advocate within the internal teams.
Collect usage and implementation feedback and share with the product team to continuously improve the client experience.

Preferred experience

With an Engineering or business school degree, you have 2+ years of experience in a customer success management position or in a similar customer facing role (account management or project management)
You are curious and a quick learner.
You are autonomous and have the capacity to work on several customers simultaneously.
You are patient and have a positive attitude to foster long-term relationship with the customers.
You are data-driven and able to analyse the data regarding the customers usage.
You have excellent written and verbal communication skills in French and English; German language skills would be a strong advantage.
You have an AI-driven mindset and leverage on AI technologies to improve your day-to-day delivery
Knowledge of ERP accounting integration and/or payment industry is a strong advantage.

What’s in for you :

An optimized on-boarding in order to facilitate the integration and the discovery of the teams
A strong and positive company culture, with close-knit teams and a stimulating work environment
A great flexibility in the organization of work (work from home possible)
All company seminars and celebration trips and other spontaneous events
Multiple benefits such as a great health insurance, continuous training…
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The pros

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