This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
We are seeking a highly motivated individual to join our team as a Customer & Operations Analyst. The successful candidate will be supporting in handling supply chain planning processes and serving as a vital link between various functions including Demand Management, Sales & Marketing, Planning, Warehousing and Distribution. The primary objective of this role is to optimize operational flow improve performance measurement processes, and support business service agreements to drive efficiency and excellence in our operations.
We believe that the way we reach and integrate with our customers from a supply perspective is a crucial aspect of our mission of saving and sustaining lives and following this mission, this position will play a key role in our Customer Service in order to ensure customer satisfaction.
The Customer & Operations Analyst will be responsible for the order-to-deliver process, acting as an integral link between multiple functions and implementing a customer centric approach to the operations, ensuring the best possible customer support and service level to internal and external collaborators.
What you'll be doing:
Collaborate with cross-functional teams to ensure alignment with business objectives.
Analyze customer demand patterns, market trends, and inventory levels to develop accurate demand forecasts and optimize inventory management strategies.
Coordinate with Sales & Marketing teams to understand customer requirements and translate them into actionable plans to meet demand while minimizing supply chain risks.
Evaluate operational performance metrics, identify areas for improvement, and implement process enhancements to improve efficiency and effectiveness.
Act as a liaison between internal collaborators and external partners to ensure perfect execution of supply chain operations and fulfillment of business agreements.
Provide analytical support for business decision-making, including pricing strategies, product lifecycle management, and inventory optimization initiatives.
Participate in cross-functional projects and initiatives to enhance operational excellence and driving continuous improvement across the organization.
What you'll bring:
Demonstrate ability to successfully work with and influence cross-functional teams.
Advanced analytical skills, project management skills, and be result and detail oriented.
Diploma in Business Administration, Analytics or equivalent is required.
Confirmed experience in sales operations or similar role.
Ability to inspire change and efficiency through automation and process excellence.
Strong analytical and problem-solving skills.
Excellent written and spoken French & English is required.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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