Report to:    Junior on-side Manager 

Required Language: Fluent English is essential.

Overview of Role:  We are looking for agents who are motivated, enthusiastic, and sales-oriented self-starters. We are passionate about people and performance excellence and put our customers at the centre of everything we do. Join our diverse, team where you will feel valued and inspired to contribute your unique skills and experience. 

Performing the role in line with the Goldstar Values:

Family - Treating our customers and our Goldstar team members like family.

Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle.

Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product.

Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do.

What you will do:

• Processing orders received from Order Box from all over the US & Canada for custom imprinted products. 
• Entering Orders: you will use Goldstar GOPA App to enter orders into Oracle.   …. You will be entering and processing some of the largest orders in the national pen group - attention to detail is very important.
• Quality check: ensuring price is correct, correct colour, ink colour, correct Item code, check stock, Quantity, decoration type, PO, ship date, Delivery address (ship address), customer number, Accessory Item codes, Artwork file suitable, order type, warehouse, Group ID / Ship set, instruction to logo team. 
• Ensuring all customers and Sales Managers can depend on the customer care team as their key contact for complete order cycle.  
• Any other duties including support for other Goldstar markets as required

What we need from you:

Previous Experience:

• 1-2 years in an order entry/order management position (or a similar role).
• Willingness to learn about the promotional merchandise trade and Goldstar’s distributor business is essential.

Key Skills and attributes 

• Attention to detail – strong accuracy, reading, comprehension and listening skills are critical.
• Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role.
• Languages - Proficient written and oral English is essential. 
• Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential. 
• A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential.
• Excellent organisation and time-management skills are also essential.
• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products 

What we will provide:

• The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.
• A supportive environment with fantastic opportunities to grow and develop your career.
• A modern, fast paced, and exciting company culture.

Goldstar:  Goldstar, part of the global National Pen Group, is one of the fastest growing Trade Suppliers in the Promo-Industry.   Goldstar is becoming famous for unbeatable value metal, plastic and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers.  Goldstar’s mission is to become the best supplier in the industry and to make all distributors love Goldstar.   

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