GENERAL DUTIES & RESPONSIBILITIES
• Work with clients and BPaaS Operations teams to elicit high-level requirements and capture business needs.
• Clearly articulate and document business requirements and translate it into functional specifications.

• Provide analytic support by coordinating data extraction from various databases and data interpretation.

• Develop strong partnerships with clients that focus on being a trusted advisor.
• Work with Project Managers, Architects, Developers, and other team members to design solutions.

• Participate in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.
• Follow change management process regarding change deployment.

EDUCATION REQUIREMENTS

Bachelor’s degree or equivalent qualification.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of financial services industry.

• Proven delivery track record of working as a Business Analyst in a fast-paced, multi-project environment.

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

FIS JOB LEVEL DESCRIPTION
Developing professional individual contributor role. Usually with only a few years’ experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day-to-day work and detailed instructions on new assignments.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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