Customer & Operations Analyst

تونس
Req # JR - 151523 Location Tunis, Gouvernorat de Tunis, Tunisia Job Category Supply Chain Date posted 11/27/2024 Vantive: A New Company Built on Our Legacy
Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

SUMMARY



Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements.

ESSENTIAL DUTIES AND RESPONSIBILITIES



Market fulfillment – Operations: 30% of the activity



To cooperate with Network planners for product availability - Allocation Open orders and BO fulfilment report - Provide weekly accurate feedback with expected shipment date Participate to provide the monthly commitment/Pulse of the cluster Identify any gaps vs the budget & provide solutions to enhance results Internal replenishment to get product on time in the right DC Replenishment of Local 3PL Identify Action Items to improve monthly indicators. Data Integrity: check and correct data accuracy issues with regard to master files Code creation proposal and follow up with Manufacturing, RA, Finance and Business New account creation (bill to/ship to) Follow-up releases and labeling priorities with QC Maintain country profile / SLA for the country Prepare all necessary documents related to supply chain for tender dossier submission

Transport and Documentation:40% of the activity



To cooperate with warehouse team in different DC for transport bookings Organize Inspection of the shipment when required (Letter of Credit-Local regulation) and follow up on the Inspection Certificate
To prepare sets of documents mandatory for customs clearance at destination Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy Follow with the bank on transfer of documents (bank to bank transfer)
Work on shipment consolidation and transport optimization Work with Transport team to set up new lanes

Customer Service:30% of the activity



Act as primary contact to customers. Responsible for order processing Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements. Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines Adjustment and maintenance of prices in the system. Handle import & export shipments and inventory. Collaborate with the central team and monitor the shipping details. Generate monthly sales report. Claims management – follow any customer complaints

JOB REQUIREMENTS



Experience in data mining, analysis and reporting Familiarity with supply chain processes (e.g.inventory planning, warehouse management, shipment management) Working knowledge of MS Office, relational databases and ERP systems Analytical mind with business acumen Problem-solving aptitude Attention to detail Excellent communication skills Outstanding organizational ability

Reasonable Accommodations



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151523 Explore this location 21 Avenue Jugurtha Mutuelle Ville Tunis Belvedere
1002 Tunis
Tunisia

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تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt