Join our TUI Global Business Services Team in Sousse as Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI.
While applying for this position, please, attach your CV in English!
About The Job
- Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, such as process feedback & inquiries in reaction to payment reminders, process requests to change payment method, provide payment overview upon request, change of master data
- Respond to credit card inquiries
- Process and redeem vouchers
- Support collection service process
- Monitor and reconcile incoming payments
- Support decision-making by providing ad-hoc reports as required
About You
- Excellent written and verbal communication skills, both in German and English.
- Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
- University degree in Accounting, Finance or Business advantageous
- Exceptional analytical skills
- Proficient in using MS Outlook and MS Excel
- Highly service oriented and responsive
- Working knowledge of SAP advantageous
About Our Offer
- Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
- Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).
- Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
- Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA