Develops efficient processes by working with subject matter experts, end-users, and management to identify breakdown in workflow across functional areas including but not limited to benefits administration, compensation, employee relations, HRIS, payroll and training & development.  Interprets policies and practices.  Ensures compliance with federal and state laws and regulations relative to compensation, benefits, employment, payroll and worker’s compensation as applicable.  Addresses employee relations issues, such as new employee work complaints or other employee concerns.  Serves as a point of contact for team and managers with questions related to their personal employee information. Conducts new-hire orientations and may handle or facilitate employee exit interviews. Prepares special reports using HRIS data that may include COBRA, OSHA, EEO and headcount.

Accountabilities:

• Serves as an experienced resource in multiple areas to include but not limited: HRIS, compensation, benefits, recruiting, payroll and training and development.  
• Ensures that the Employee Service Center (ESC) ticketing system is functioning on a daily basis and monitors that all transactions are addressed within the specified time period.
• Assists in the evaluation of complex problems that generated within the ESC, evaluates, and recommends solutions.
• Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction.
• Creates and streamlines reports and processes.
• Prepares required reports for benefits, COBRA, OSHA, EEO, AA, and headcount reports. Able to create custom reports for special projects.
• Conducts domestic and international new employee orientation and may assist with separation process/exit interviews.
• Conducts HR trend analysis and reporting activities to identify opportunities and recommend solutions.
• Develops and implements procedures, including communication plans, new employee orientation, and training programs.  
• Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions.
• Identifies frequently asked questions and provides recommendations for how information should be communicated to staff.
• Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.
• Trains staff and management on use of HR communication and analytical tools.  
• Manages continuous improvement initiative and always looking for ways to streamline or improve user experience.  
• May investigate and resolve routine employee relations issues.
• Serves as a backup to Manager and HR ESC team members; represents HR ESC at meetings.

• Ability to handle oral and written communications independently.
• Able to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
• Demonstrates ability to assume sole and independent responsibility for various assigned projects.

• Works on assignments that are typical for an HR administrative office setting. May work on special and ad-hoc projects, if needed.  
• Has ability to recognize and suggest improvement for situations that deviate from accepted practice; seeks managerial advice prior to taking action.  
• Errors may seriously impact other team members or departmental function and ability to meet deadlines.

• Work is under limited supervision and general instructions are given for new activities or special assignments.  
• Offers ideas and suggestions for improving efficiency, but does not change procedures without supervisor’s approval.  
• May supervise junior level staff.

• Bachelor's Degree or its International Equivalent.

• Typically 7+ years of experience providing full range of HR administrative support in an office setting.
• Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and HRIS / Payroll systems.
• Prior work experience in a non-governmental organization (NGO) helpful.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employerwhereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [اضغط هنا لمشاهدة البريد اﻹلكتروني].
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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