ODEON Tours Destination Services and Destinations Management provides services to tour operators from Belarus and other CIS countries, Czech Republic, Estonia, Balkan countries, Germany, Georgia, Latvia, Lithuania, Poland, Romania, Switzerland, Türkiye and Ukraine with its own destination services companies in Türkiye, Egypt, Thailand, UAE, Spain, Greece, Vietnam and Tunisia.
We are seeking a highly motivated and skilled "IT Support Specialist" to join our team. The ideal candidate will play a crucial role in ensuring the seamless operation of IT systems and providing exceptional support to end-users.
Requirements:
- Proficiency in troubleshooting software, hardware, and network issues.
- Solid experience with Office 365 and related tools.
- Familiarity with LAN/WAN network operations and problem-solving.
- Strong organizational skills to track IT inventory and equipment assignments.
- Ability to work effectively under pressure and adapt to a dynamic workload.
- Availability to work flexible hours and travel as required.
- Living in Sousse
Responsibilities:
- Provide prompt and professional resolution for software/hardware issues and user requests, both on-site and via remote assistance.
- Deliver end-user support for Office 365 applications.
- Operate and monitor LAN/WAN networks, troubleshoot issues, and escalate or report problems when necessary.
- Ensure 24/7 system availability by managing problem resolution and performing necessary activities.
- Handle installation, maintenance, and repair of computers, printers, and peripheral devices.
- Monitor and manage toner supplies and maintenance schedules for all printers.
- Regularly inspect, register, and track all IT equipment, including assignment of assets to employees.
- Oversee IT processes for onboarding and offboarding employees, ensuring compliance with procedures and timely configurations.
- Be flexible to work outside standard hours when needed and be open to occasional travel.
If you are ready to be part of a fast-paced environment and make a significant impact on our IT operations, we encourage you to apply!
To Apply:
Please send your updated CV and a brief cover letter to [[اضغط هنا لمشاهدة البريد اﻹلكتروني]] with the subject line “IT Support Specialist – Your Name.”