We are looking for a strong candidate to join our team.

Please do not apply if you do not have good knowledge of computer troubleshooting.

Job description:

- Inputting orders into our system.

- Answering customers calls and emails from domestic and international customers.

- Troubleshooting computers and laptops problems by email or over the phone.

- Making sure customer tickets are being responded to within a good time frame and in a polite, friendly, and professional manner.

- Printing delivery labels.

- Uploading tracking information to various sales channels.

- Helping with general admin work in the office.

Skills Required

- Experience working in a First Line IT Support Role.

- Excellent verbal and written English and FRENCH (MUST)

- Proficient in one other European language (French, Spanish, German, or Italian) is preferred.

- Professional telephone manner.

- Accuracy and attention to details essential.

- Candidate must be a strong Multi-tasker with good organizational and prioritizing skills.

- Good knowledge of Microsoft Software is preferable.

- Excel VLOOKUP knowledge will be advantageous.

Knowledge Required

- Good knowledge of Microsoft and Apple software's essential.

- Very good knowledge of computer troubleshooting, from Windows based products to Apple OS.

- Knowledge of installing Windows 10 and OSX operating systems.

- Experience with remote support software such as Logmein or Anydesk.

- Knowledge of Assembling and Disassembling computers, laptops, MacBook's, iMacs and iPads.

- Troubleshooting software and hardware problems including removing viruses and backing up old data Changing RAM, HDD, CPUs.