Technical Support Engineer

Permanent contract Tunis Salary: Not specified A few days at home 5 hours ago

Job description

We are looking for people who are passionate about delivering end-to-end services, with high quality, into production. If you are a Technical Support Engineer with a passion for delivering quality and are looking for a place where your abundance of ideas will be welcomed and supported, you may just have found your dream job. In this role, you will be helping deliver robust, quality business applications by collaboratively engineering solutions in a constantly evolving business environment.
We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Responsibilities

Track and monitor support cases to ensure timely resolution and follow-up.
Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate daily reports for the system based on the statistics.
Identify, discuss, document and communicate technical improvements within your area of responsibility.
Close collaboration with technical and non-technical roles to understand and challenge end user requirements, and ultimately translate these into effective technical solutions.

Preferred experience

Master’s degree (or higher) in CS, Math, Engineering, or other technical field.
Very good allrounder experience (Backend services, RESTful APIs, API design, SQL, databases).
4+ years of software development experience using C#, C++ and/or Java.
Deep knowledge of Typescript, Angular and/or React.
Experience working in an agile setup using continuous deployment and delivery (Git, CI/CD).
Ability debug and understand complex systems and situations.
High standards for the quality of UI and experience interpreting and executing on the outcomes of UX research and Product Design.
Your feedback helps us improve the Welcome to the Jungle experience.

The pros

Psst... We have a lot to tell you about the perks we offer to our employees