Customer Support Team Manager for Western Europe page is loaded

Customer Support Team Manager for Western Europe

locationsAriana, Ariana, Tunisia time typeFull time posted onPosted Today job requisition id3130467 Customer Support Team Manager for Western Europe

Description -

We are seeking for a dynamic and experienced Team Manager to lead our Contact Center Operations team. The ideal candidate will have proven leadership skills, a deep understanding of our industry, and the ability to drive team success. The Team Manager will be responsible for fostering a positive team culture, achieving performance goals, and ensuring the team's alignment with organizational objectives.

Responsibilities:

Supervises a team primarily comprised of HP employees or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, and cost management. Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers. Services are provided on standard, specialized or complex systems. Role is primarily tactical in nature. Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met. Resolve/monitor routine escalations, as appropriate. Collaborate with upper management to set team goals and objectives. Develop strategies for improving overall team performance. Allocate resources effectively to meet team goals. Facilitate clear and open communication within the team. Conduct regular performance evaluations and provide constructive feedback. Address performance issues and recognize achievements.

Education and Experience Required:

Typically requires bachelor’s degree or equivalent experience 2-4 years related experience and project or team management experience.

Knowledge and Skills:

People management responsibility. Demonstrate a broad knowledge of corporate organization and policies. Demonstrate business, technical, and functional knowledge at an expert level. Demonstrate intermediate skills in project management, communication, analysis, and presentation. Demonstrate management capability. Understand group dynamics and how teams’ function. Ability to guide the team through periods of change. Strong verbal and written communication skills Ability to address and resolve interpersonal conflicts within the team. English and French language fluency

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Tunisia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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