60 Decibels Research Assistant Job Description

About 60 Decibels: 

60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets. 

We collect this data through phone surveys conducted by our global research network: more than 1000+ research Assistants across 80+ countries. 

About the role: 

As a Research Assistant for 60 Decibels, you will be responsible for conducting phone surveys with customers and/or beneficiaries of our client's products and services and entering this data into our remote platform. You will work in close partnership with our Project Teams to ensure we deliver high-quality customer insights while making sure to abide by all data integrity and governance protocols. 

This position is an excellent opportunity for anyone interested in the application of remote survey practices or looking for a project-based, remote role.

Responsibilities: 

As a Research Assistant, you will:  

• Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
• Conduct phone surveys with customers and beneficiaries, ensuring that you are interviewing the correct respondents as listed on your contact sheets.
• Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
• Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
• Review quality check feedback that is reviewed by project teams twice a week and correct or resolve it within your project team’s agreed timeline, and provide status updates to the project team.
• Ensure data privacy and integrity - adhere to 60dB procedures and avoid data falsification or recording inexistent/inaccurate data.

Requirements: 

• Strong organization and communication skills - proactively correspond with the 60 Decibels project teams via email and Slack.
• Strong relationship-building skills - you will be required to build trust with survey respondents when conducting phone surveys.
• Strong English communication skills; verbally and in writing - all communication with the 60dB team is in English. 
• Access to a laptop or computer, a stable phone, an internet connection, and somewhere quiet to work.
• Prior research, customer service and/or call center experience is preferred.
• Prior social sector experience is a huge bonus.