Company:Description:
Oversees moderately complex collection/remittance portfolios, ensures deadlines are met and time-bound activities are addressed; analyzes and resolves client issues.
Analyzes outstanding fiduciary balances and provides senior team leaders with necessary documentation, history of resolution actions and recommendations for securing collection.
Oversees the day-to-day collection and remittance process and ensures workflow minimizes exposure and meets defined payment, reporting, reconciliation and compliance requirements.
Meets with new Market /Client accounts to establish payment and collection practices, targets, deadlines and performance measures within the context of established standards and protocols. Elevates complex or unusual requests to senior leadership.
Collaborates with brokers, clients, markets and team to maintain best in practice processes and drive growth; communicates up and down to leverage new process improvement ideas.
Participates in team meetings and professional development activities in order to develop skills by engaging with others in the sharing of options, ideas, knowledge and solutions.