Duties & Responsibilities :
- Operational Duties:
- Coordinate Domestic Logistics Operations:
- Plan, organize, and oversee the domestic logistics operations within the logistics hub.
- Managing the movement of goods from the hub to various locations, ensuring efficient transportation, and tracking shipments throughout the process.
- Organize the work flow of the available Couriers.
- Receive daily routing and updates from subordinates.
- Optimize Logistics Processes:
- Continuously analyze and improve logistics processes to enhance efficiency, reduce costs, and increase overall productivity.
- Identify bottlenecks and implement strategic solutions to streamline operations.
- Monitor and Track Shipments:
- Utilize logistics management software and tools to monitor shipment progress, track inventory levels, and ensure accurate documentation.
- Resolve any issues or discrepancies that may arise during the transportation process.
- Compliance and Documentation:
- Ensure compliance with relevant regulations, laws, and industry standards governing domestic logistics operations.
- Prepare and maintain accurate records, including shipping documentation, invoices, and reports.
- Performing periodical technical evaluation for the Couriers
- Customer Satisfaction Duties:
- Provide professionally customer service:
- Handling Customer Inquiries and Complaints.
- Proactively communicating shipment status updates, tracking information, and estimated delivery times.
- Collecting customer feedback and identifying areas for improvement in the domestic logistics service.
Qualifications:Education: Bachelor’s degree in Logistics, Supply Chain Management, or a related field.Years of Experience: Minimum 1-3 years of experience in a similar role.Proven experience in domestic logistics operations, preferably within a logistics hub environment.