Job scope/summary:
As Print Contractual Diagnostic Before Dispatch (DBD)Team Supervisor, you will be responsible for:
You will be part of the EMEA Remote Support Operations for Managed Services organization,and your primary mission will be to manage a Team of people, drive required transformations allowing to achieve a differentiated Client Experience with targeted Efficiency Gain through a robust Quality Management, a solid Operational Excellence and the development of key Talents within the organization.
Job specifics/responsibilities:
People Management
Ensure consistent communication to employees via regular team meetings to share updates on MS strategies, priorities, initiatives and to discuss current topics and agree on required action items and tasks.
Operations Management
Is responsible and accountable for:
Operational performance of the assigned scope: customer satisfaction, quality of service, efficiency (productivity and utilization) according to the relevant Business Scorecard and any specific metrics.
Change and Transformation
Is responsible and accountable for:
Continuously look for ways to optimize (Total Customer Experience (TCE), quality and cost) the MPS end-to-end service delivery and drive necessary changes (tools, processes, people)
Understand how changes in the environment (IT systems, key processes, different stakeholders) impact your Team and manage the required changes and dependencies to maintain the require quality of service, efficiency, and compliance.
Business Planning and analysis
Key Competencies:
Demonstrates business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing large teams of resources
Education & Qualification: