Our client is a well-established print and marketing services provider, seeking a professional and personable Virtual Receptionist to serve as the first point of contact for their office. This role involves managing incoming calls and ensuring smooth day-to-day operations. Fluency in English and proficiency with phone systems are essential for success in this role.
Location:
Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
Gatekeeping: Act as the first point of contact, managing incoming calls and directing them to the appropriate department or individual.
Phone System Management: Utilize the office phone system to handle calls, manage voicemail, and route messages effectively.
Administrative Tasks: Perform general administrative tasks as needed, including data entry, filing, and managing office supplies.
Professional Representation: Represent the company professionally and courteously, upholding the company's values and standards in all interactions.
What Success Looks Like:
Effective Gatekeeping: Manage calls efficiently, ensuring smooth and professional interactions.
Professional Demeanor: Exhibit a courteous and professional demeanor, providing a positive first impression for clients.
Proficient Phone Management: Demonstrate proficiency in using the office phone system and handling call-related tasks effectively.
Organized Administrative Support: Provide reliable administrative support, maintaining an organized and functional front office environment.
Qualifications:
Fluent English: Excellent verbal communication skills in English for handling calls.
Phone System Experience: Experience with phone systems and managing incoming calls effectively.
Organizational Skills: Strong organizational skills and attention to detail for managing front desk operations.
Experience: Prior experience as a receptionist or in a customer-facing role.
Application Process:To be considered for this role these steps need to be followed: