Job Title: SME Supervisor

Report to: SME Project Manager CC

Location: Tunis

Overview of Role:

The successful candidates will be joining the SME team within National Pen Ltd. They will act as the point of contact for the manager with administrative support and managing their queries. Our ideal candidates also have working knowledge of office equipment and office management tools.

What you will do:

• Use Microsoft and NPL based software to complete SOP, - Continuously expands proficiency in number of operations, with exposure to multiple transactions - following instructions and procedures.
• Review, follow and perform job functions in compliance with established work instructions and adherence with SOPs, including recording traceable information on device history records and may enter data into order entry data systems.
• Ensure process control standards meet expectations.
• Responsible for the coordination of processes changes and improvements to be implemented as part of the Continuous Improvement Team
• Check and audit the documents for accuracy and NPL compliance during and at the completion of order entry.
• Check and confirm that the correct procedures have been set-up and are being used on the appropriate systems.
• Report any issues to management and participate in investigations, as necessary.
• Perform daily audits of the contact center areas and reporting results to management.
• Participate in System audits as directed by Management.
• This is a non-exhaustive list of tasks, and you may be required by management to focus on new project.

What we need from you:

• Have a minimum of 24 months working in National Pen
• Leadership experience is required.
• Sales experience is a plus.
• Advanced level of English is essential.
• Another European language is desired(French, Italian, Spanish or German)
• Management certificate or diploma is preferred.
• Be computer literate, with excellent reporting skills.
• Possess excellent problem-solving skills.
• Excellent administration skills with a high attention to detail
• Good organizational skills and ability to prioritize work.
• Ability to work to tight deadlines & multi-task effectively.
• Proven ability to complete, retain, and incorporate training coursework in the performance of new and advanced work procedures.
• Must be able to work with minimum supervision by following detailed instructions.
• Work in a Team environment, primarily work with colleagues and supervisors.
• Adhere to all NPL rules and requirements and take adequate control measures in preventing liability.

About Pens.com 

Pens.com' s personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia. 

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).