Customer Service Representative (Arabic & English)
Jordan, Amman / Morocco, Rabat / Tunisia, Tunis Customer Support – Customer Support / Full-time: Remote / Remote Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.
Responsibilities
+ Handle high volume live chat and other online tools
+ Provide accurate, valid and comprehensive information
+ Follow communication procedures, guidelines, and policies
+ Support other business units with customer liaison, accurately document customer requests
+ Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
+ Go the extra mile to engage customers
Requirements
+ Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
+ College degree or above
+ Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
+ Previous experience with cross-functional support will be advantageous
+ High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
+ Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
+ Passionate for the customer service industry and can accept to work under different work shifts
+ Positive about the crypto industry
Working at Binance • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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