As Print Contractual Diagnostic Before Dispatch (DBD) Team Supervisor , you will be responsible for: and your primary mission will be to manage a Team of people, drive required transformations allowing to achieve a differentiated Client Experience with targeted Efficiency Gain through a robust Quality Management, a solid Operational Excellence and the development of key Talents within the organization. Job specifics/responsibilities: Ensure consistent communication to employees via regular team meetings to share updates on MS strategies, priorities, initiatives and to discuss current topics and agree on required action items and tasks.
Is responsible and accountable for:

Operational performance of the assigned scope: customer satisfaction, quality of service, efficiency (productivity and utilization) according to the relevant Business Scorecard and any specific metrics.
Measures and monitors operational performance and drive relevant corrective actions to reach targets.
Resolves complaints and answers questions of customers regarding services and procedures.
Escalates up the management chain every critical situation.
Directly handles and manages exceptional cases, situations, complaints and escalation.

Change and Transformation

Is responsible and accountable for:
Continuously look for ways to optimize (Total Customer Experience (TCE), quality and cost) the MPS end-to-end service delivery and drive necessary changes (tools, processes, people)
Identify specific customer requirements and implement changes
Understand how changes in the environment (IT systems, key processes, different stakeholders) impact your Team and manage the required changes and dependencies to maintain the require quality of service, efficiency, and compliance.

Business Planning and analysis

Responsible for headcount forecasting
Drive sub-team/s strategic development .

Key Competencies:

Leadership skills in a complex cross-functional environment allowing to manage Business Operations in a multi-cultural & international environment
Demonstrates business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing large teams of resources Ability to drive changes across functions Excellent verbal and written communication skills, including negotiating and influencing skills (internal & external customers and partners) Demonstrates thorough knowledge of industry drivers relating to Total Customer Experience (TCE) Education & Qualification Knowledge about Lean Six Sigma DMAIC Methodology Knowledge of relevant HP competition & Market T rends Learn more about HP personal data practices at , and (where applicable). and
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