Principal mission :

Logistics:

Referred interlocutor with the Business for all operational topics related to the Supply Chain

Steers in the Supply Chain Affiliate strategy and roadmap of the Business to meet the challenges of the Business Units. Organizes and monitors their implementation.

Driving force vis-à-vis the Business in optimizing operations and logistics processes and drives their implementations.

Analyzes and meets the needs of the Business by ensuring coherence between customer service levels, industrial and economic impact.

Represents the interface between the Business Unit and Supply Chain department, Monitors Supply Chain performance and ensures communication with the Business Participates in the various committees of the Business and represents the Business Partner CHC Supply Chain.

Guarantor of excellence in Demand Management - Is the leader of the S&OP (Sales & Operations Planning) process between the Business and Industrial Affairs

Manages and coordinates with his team of Demand Planners the monthly process of sales forecasting (long term / medium term / short term): sales analysis, forecast meeting etc.

Defines and optimizes the stock policy of the product portfolio and ensures its correct application to avoid any shortage or destructions.

Monitors the correct supply of products from the different Supply Planning Hub and alerts in case of a major risk.

Coordinates product events with his team and relevant partners: Product launch, repackaging, rupture management, batch recall, regulatory changes, discontinuation of marketing etc.

Manages with his team the process of provisions and destruction of stock.

Contributes to the reduction of provisions and stock destruction by working with the business unit to implement disposal action plans.

Identify risks and opportunities from Commercial, Finance, Quality, Supply Chain, among others, measure impact on business, propose mitigation action plans & solutions.

Provides product flow development to optimize time to market and product availability to customers.

Ensure coordination of logistics activities between different business functions, within our affiliate and with the Zone Supply Chain, the plants, and the Distribution Centers to ensure products availability for sales, in accordance with the forecasted sales requirements and the agreed launch plans thus allowing the achievement of the approved company budget.

Customer Care:

Promote customer-oriented culture either internal or external. Support in reconstructing the internal sales process to set a new corporate standard that leads to more effective communication (internal and external) and hence higher customer satisfaction.

Maintains customer services as a sales generating function considering overall company.

Maintaining excellent business relationship between company and distributors and key accounts through managing day to day issues and complaints.

Define and implement commercial / trade schemes with Business Units.

Negotiate Distributor’s contracts and incentive schemes.

Offer unique customer interface to maximize satisfaction through the appropriate supervision and maintenance of the following process:

Others

• Respect of company’s values, code of ethics and social charter.
• Respect of personal data protection charter.
• Responsible for applying the HSE related requirements for the company in all related working procedures.
• Perform other duties as assigned.

Individual Responsibilities:

• All levels of management demonstrate their visible commitment to HSE and have a particular responsibility to set an example.
• They demonstrate a strong and proactive culture oriented towards the promotion of positive behaviors at all levels of the organization (animation of HSE programs and tools: such as HSE8, weak signals, Zero Access, etc.).
• Managers are responsible for the completion of the HSE accreditation curriculum for employees, ensure that risks are properly assessed and controlled, and initiate and participate in accident investigations in their area of responsibility.

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