Overview of Role:

The Customer Care Team serves as the primary point of contact for Pens.com external and internal customers, where they provide post-sale assistance. The ideal candidate must have experience working in a customer care environment driving consistent growth while providing outstanding customer care.  This role requires you to be motivated, focused, and continually striving to grow the business and customer loyalty. 

At Pens.com we are looking for Spanish/English speaking Customer care self-starters who are motivated, enthusiastic, with a passion for people and excellence who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. 

PRIMARY RESPONSIBILITIES:

What you will do:

• You will communicate with customers in response to incoming calls, fax, email or mail consisting of customer orders, inquiries regarding orders, account balances, product information and/or questions about the web
• You will provide excellent customer experiences through various media forms; phone calls, emails
• You will be accountable for sales, call quality, and other key metrics that drive continued growth and improvement in the call center
• You will maintain customer databases by entering and updating relevant information
• Take ownership for enhancing the company’s reputation by creating new and unique customer requests and by exploring opportunities to add value to your role
• Conducting transactions in Spanish and English by making both cold and warm calls.

What we need from you:

• Ability to work accurately with numbers and data in a fast paced, productivity-oriented environment
• Good interpersonal skills to understand customer inquiries or complaints.
• Possess strong written and verbal communication skills
• Must possess accurate data entry skills
• Make independent decisions, demonstrate good judgement, and pay attention to details
• Knowledgeable of basic computer, math, and computational skills
• At least 1 year experience in telesales/sales or call center
• Ability to work in a  very structured environment with a diverse workforce
• Ability to establish rapport easily and put people “at ease” in phone conversation
• Company drug screen and background check required
• Strong phone and written customer communication skills in Spanish/English.
• Must take and pass required Spanish language assessment and oral evaluation.
• Must be legally authorized to work in Tunis
• Strong phone and written customer communication skills in Spanish/English.

Language Skills:  Excellent communication skills. Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence using proper grammar and professionalism. Ability to effectively present information to customers and other employees of the organization. Bilingual skills are a plus.

Mathematical Skills:   Must possess the ability to work accurately with numbers and data in a fast paced, productivity-oriented environment.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Additional Responsibilities: 

Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition. Report any problems or difficulties to the group leader. Assist others/perform other duties when time permits or when so instructed.

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with our without notice.

About Pens.com 

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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