Description
YOUR ROLE
As Global Integration Architect you provide ongoing support to our
global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo). In this capacity you
manage one important part of
the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools and processes.
This role is right for you if you enjoy building
relationships with clients by using your
technical experience and providing high quality support.
Client facing responsibilities:
Ensure new integration
clients are on-boarded and stabilized according to our standards Participate in the
transition process from implementation to ongoing service support Participate in
defining cross functional service scope, responsibilities and delivery list with clients Provide
high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record
Manage issues, provide analysis and facilitate
solution finding within defined
SLA’s; handle
escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively Work with clients and internal teams on
Change Requests and coordinate regional / local service teams for system maintenance and testing Provide
super user training on integration
Internal collaboration:
In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.
Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions Support integration consultants on reviewing, analyzing and
designing complex issues / solutions and Change Requests
Work with Service Relationship Managers and Strategic Client Partners to
provide input to their business review meetings and any integration related question or issue Work with
product development teams, ex. on (regression) testing new features
Coordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portal
Work with IT teams on correct set-up of clients’ SFTP file transfer, Single Sign-on, authentication and GDPR
Technical tasks:
Provide post-implementation
system configurations and testing
Deliver a
design and mapping for global integration tickets
Regression testing of new features
Review and validate
technical documentation
Analyze and resolve integration related technical issues
WHAT WE OFFER
Integration in a team of
experienced professionals where you can bring your experience to the table and learn new things
Structured onboarding and training curriculum and
buddy system to give you a smooth start
Flexible working hours and hybrid work schedule (office/home) A
stable business environment in a people-centered company who is also the
market leader in business process outsourcing for HR and payroll services
WHAT YOU BRING
Knowledge of
HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
Knowledge of
system integration components (API’s, SFTP, middleware, databases, backend, frontend applications) is a plus
Preferably, you have professional training or experience
technical field, data science or HR / payroll Experience in a
client service / support role – at least 4 years Fluency in
English (oral and written) Experience with
Client Relationship Management tools (ex. Siebel) Familiar with MS Office suite, SharePoint, Webex
Strong client service orientation, initiative, perseverance, and enthusiasm for client success Enjoy being
part of a team and building relationships Good
analytical and problem-solving skills Demonstrated ability to
train and coach
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
About ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
Learn more about diversity, equity, and inclusion on our