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At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? #LI-Hybrid #LI-RB1

About the team:

FIS's AddVantage is a real-time, browser-based solution for asset management and trust accounting that delivers large-volume, straight-through processing (STP) for front-to back-office operations. AddVantage helps enhance the ability to manage growth, increase profits and improve profitability with automated workflow management, investment tools and reporting capabilities. Organizations with multiple institutions and branches benefit from access to real-time information 24/7.

We are looking for a Technical Support Engineer Senior to provide enterprise-level assistance to our customers.

You must have good technical knowledge and be able to communicate effectively.

What you will be doing:

• As a senior technical support engineer assigned to Addvantage you will be responsible for the following:

  
  

• Maintenance and tuning AddVantage systems running Microsoft Windows 2016 and 2022

  
  

• Implement and support automation for customer processing

  
  

• Troubleshooting critical issues such as system unavailability and system slowness

  
  

• Installing and upgrading Windows OS including Windows 2016 and 2022 migrations and Domain migrations

  
  

• Investigating issues with Intersystem’s Cache and\or Iris

  
  

• Liaison between AddVantage Tech team and corporate network team including reviewing/monitoring network projects

  
  

• Scripting tasks performed by scheduled automation ( powershell and batch )

  
  

• Review and troubleshoot failed automation scripts

  
  

What you bring:

• B.S. in IT/IS preferred or equivalent work experience.

  
  

• Requirement for a week per month of “on-call” which is basically support beyond normal work hours. This will typically be 1 week a month and include a weekend.

  
  

• Knowledge of Microsoft Windows Operating Systems, including Windows 2016 and Windows 2022

  
  

• Database knowledge is a plus

  
  

• Service now and JIRA experience requirement

  
  

• Familiarity with job automation

  
  

• Knowledge of networks and network practices

  
  

• Exposure to various file transfer protocols (SFTP, FTPS, etc)

  
  

• Strong customer communication skills

  
  

• The ability to manage a project from start to finish

  
  

• Experience working with other teams (network support, application support, client support, product)

  
  

• Understanding the fundamentals of IT networks and systems

  
  

W hat we offer you:

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

  
  

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

  
  

• Continuous development through our diversified training across core financial, sales and FIS solutions.

  
  

• A modern, international work environment and a dedicated and motivated, supportive team.

  
  

• A broad range of professional development possibilities, resources and opportunities

  
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass