Job Summary
• This role is responsible for conducting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role manages employee records, collaborates on process improvements, maintains control standards, and aids in HR education and training. The role focuses on enhancing the employee experience, supports projects and provides expert HR guidance, contributing to seamless HR operations and knowledge sharing.
Responsibilities
• Provides support and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Oversees employee records, ensures information is accurate and up-to-date, and supports audits, government surveys, and reporting.
• Serves as a consultant to departments outside of the shared services program to help streamline and improve HR processes and procedures and to provide training on best practices.
• Maintains organization’s internal HR control standards, including timely implementation of internal audit points together with any issues raised by external regulators as applicable.
• Works with shared services managers to improve processes and systems to deliver a positive experience throughout the employee’s lifecycle.
• Contributes to educating HR generalists, people managers, and employees on practices and tools to encourage them to resolve issues on their own through HR systems and platforms.
• Provides orientation to new hires and delivers training for new processes, programs, and platform rollouts.
• Ensures exceptional service by promptly and accurately responding to questions by employees via HR platform where country-specific HR knowledge or solutions are required and updates knowledge database articles.
• Supports projects including acquisition deals, representing the HR Global Services organization as needed.
Education & Experience Recommended
• Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer service, or a related field or an advanced degree with little or no work experience.
Preferred Certifications
• Society for Human Resource Management-Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)
Knowledge & Skills
• Agile Methodology
• Automation
• Business Process
• Data Analysis
• Data Integrity
• Human Capital
• Process Improvement
• Project Management
• Workday (Software)
• Workflow Management

• Language skills - English, Arabic, French, Greek
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
• Responds to routine issues within established guidelines.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.