Sr. Digital Channel Support Engineer

Experience: Minimum 8 years and above

Key Skills:

• Support for Apache, Nginx, Tomcat, IIS, and web technologies (Java, Angular, .NET).
• Expert in SQL/PL SQL, Oracle, MySQL, MS SQL for client-side operations.
• Strong knowledge of IP networks, TCP/IP, and related troubleshooting tools.
• Experience with REST APIs, OAuth2, JWT, and Microservices architecture.
• Proficient with CI/CD tools (Jenkins, GitLab, Docker) and web servers (WebLogic, Apache, NGINX).
• Skilled in shell scripting, application testing, process improvement, and system management (capacity, performance metrics, KPIs).
• Knowledge of mobile development (React Native) and security policies.

Sr. DWH Operations Support Engineer

Experience: Minimum 5 years and above

Key Skills:

• Support for Greenplum DWH, Informatica (ETL), Tableau, Microsoft PowerBI, and Cloudera.
• Development, deployment, and analysis of reports and queries for business users.
• Monitor and troubleshoot DWH auto-refresh processes, data feeds, and backlogs.
• Administer and monitor Hadoop clusters (Cloudera) including node management, backup, and recovery.
• Experience with Hadoop ecosystem components (HDFS, Yarn, Spark, Hive, Oozie, Kafka) and performance tuning.
• Installation, configuration, and security management of Cloudera platforms (Kerberos, LDAP, SSL encryption).
• Good knowledge of SQL, Linux, shell scripting, and IP networking.
• Strong communication skills, problem-solving abilities, and time management.
• Experience in DWH, Informatica ETL, and Cloudera.

Big Data Administrator

Experience: Minimum 5 years and above

Key Skills:

• Manage and optimize ETL pipelines (Informatica, Nifi, Kafka) for data ingestion, transformation, and loading.
• Troubleshoot and resolve data warehouse pipeline issues, ensuring performance and data integrity.
• Collaborate with data science teams to implement analytics and machine learning pipelines.
• Expertise in data governance, big data components, data visualization (Tableau), and machine learning.
• Strong in Python, Spark, Hive, Scoop, Kafka, and SQL.
• Proficient in data engineering, warehousing, and data modeling.
• Experience with a focus on scalability and performance.

Senior IPCC Support Engineer

Experience: Minimum 5+ years in telecom operations, UNIX/Linux, and IP network troubleshooting

Key Skills:

• Maintain Genesys Call Center setup, troubleshoot issues, and implement configuration changes.
• Automate tasks using shell scripts, provide operational insights, and improve processes.
• Support upgrades, patches, and incident management (ITIL).
• Proficient in IPCC, CS1K, SBC, omni-channel, workforce optimization, Verint, and eLearning systems.
• IPCC certifications preferred.

Senior ERP Specialist (Financials, HRMS, Procurement, Order Management, Logistics, SCM)

Minimum 8 years and above

Key Skills:

• Provide technical support for Oracle HRMS, SCM, and Financials.
• Monitor and improve ERP system performance, including budget uploads and month/year-end closings.
• Assist in the deployment of patches, upgrades, and operational solutions.
• Create ad-hoc queries, analyze data, and support business users.
• Strong knowledge of Oracle EBS, UNIX/Linux administration, shell scripting, and IP network troubleshooting.

Senior VAS Support Engineer

Minimum 7 years and above

Key Skills:

• Maintain multi-vendor VAS systems (Open Code, Mavenir, USSD, SMSC, MMSC, RBT, etc.) for stable operation and service configuration.
• Troubleshoot, automate tasks via scripting, and improve system performance.
• Support commercial teams, resolve customer issues, and implement new messaging services.
• Ensure data security, backup procedures, and compliance with safety policies.
• Strong expertise in UNIX/Linux, shell scripting, database management (MySQL, MS SQL, Oracle), and IP networking (TCP/IP, Wireshark).
• Experience in web technologies (SOAP, REST), and VAS platforms.

Sr. Sales Channels Support Engineer:

Experience: Minimum 7 years and above

Key Skills:

• Expertise in Sales Channels & CRM: Mobile/Portal Channels, CRM (360View, Loyalty, Order Management, Pricing, Campaigns, Social Media).
• TechStack: Java, Angular, .NET, Spring Boot, React Native, Shell Scripting, XML, SOAP, REST APIs, OAuth2, JWT, Microservices.
• Platform Management: Apache, Nginx, Tomcat, IIS, WebLogic, KIOSK, POS, CRM, Mobile Apps, Portals, EVD.
• Database & OS: Oracle, SQL Server, MySQL, Linux, Windows.
• Network & Security: IP Networks, TCP/IP, performance monitoring, auditing, logging, and security policies.
• CI/CD Tools: Jenkins, GitLab, Docker.
• Business Operations: Reporting, capacity management, KPI analysis, defect identification, and troubleshooting.
• Support & Compliance: Incident handling, change management, and ensuring OLA timelines.

Senior Middleware Support Engineer:

Experience: Minimum 7 years and above

Key Skills:

• Development & Maintenance: Design, develop, and maintain integration solutions using TIBCO Business Works, EMS, and Active Matrix.
• API Management: Oversee full API lifecycle using Layer7, Google APIGEE, and TIBCO Mashery.
• Optimization & Security: Monitor performance, troubleshoot issues, and implement OAuth, JWT, SSL/TLS, and rate-limiting policies.
• Automation & CI/CD: Implement CI/CD pipelines, automate deployments, and manage API versioning.
• Documentation: Maintain technical documentation for integrations and APIs.
• Platforms: TIBCO Business Works, EMS, Active Matrix, Layer7, Apigee, Mashery.
• APIs & Protocols: SOAP, REST, POST, GET.
• Security: OAuth, JWT, SSL/TLS, API Keys.
• Databases: MySQL, MS SQL, Oracle, Postgres.
• CI/CD & Monitoring: Jenkins, GitLab, Docker, TIBCO Hawk.

Senior CRM Support Engineer:

Experience: Minimum 7 years and above

Key Skills:

• Provide operational support for Tecnotree CRM, Peoplesoft, and Dimelo Social CRM—ensuring uptime, performance, and reliability.
• Customize workflows, views, and integrations to meet business requirements.
• Troubleshoot issues, resolve bugs, and perform system upgrades with minimal downtime.
• Optimize database performance (Oracle, SQL) and ensure data security and compliance (RBAC, GDPR).
• Support integrations with ERP, billing systems, and third-party applications.
• Maintain technical documentation and collaborate with stakeholders for solutions.
• CRM Tools: Tecnotree, Peoplesoft, Dimelo Social CRM
• Databases : Oracle, SQL
• Security : RBAC, Encryption, Audits
• 5+ years in CRM Architecture and Telecom Domain

Senior IN Support Engineer:

Experience: Minimum 7 years and above

KeySkills:

• Maintain and support Ericsson Charging System, Seamless Voucher Management, and Digital Route Mediation for stable operations and configurations.
• Provide 24x7 support for issue resolution and implement tariff changes, new promotions, and roaming partner setups.
• Perform call rating, monitoring, backups, patches, and performance tuning.
• Develop scripts for automation and data extraction.
• Ensure SLA/OLA compliance, reconcile data across systems, and support marketing requirements.
• Analyze  performance metrics, generate reports, and implement vendor-provided changes.
• Conduct testing for new systems and ensure security and compliance with policies.
• Ericsson Charging Systems (CCN, AIR, SDP, OCC), Seamless Voucher, Digital Route Mediation.
• Protocols: GSM, IN Charging, SOAP.
• OS/Administration:  UNIX, Linux, Shell Scripting.
• Databases: Oracle, SQL.
• Programming: Java.
• Troubleshooting, automation, and performance optimization.
• Effective communicator, communicator, problem solver, and team player under pressure.

Skills

Senior Billing Support Engineer:

Experience: Minimum 7 years and above

Key Skills:

• Maintain Ericsson Billing Systems (BSCS iX R3/EB20), CSG Interconnect Billing, and Dunning Systems for stable operations.
• Provide 24x7 support, troubleshoot issues, and monitor performance.
• Configure tariffs, promotions, products, and roaming partners.
• Manage call rating, billing processes, bill reviews, and interconnect setups.
• Perform upgrades, patches, backups, data extraction, and recovery tasks.
• Develop automation scripts, analyze logs, and ensure system compliance with security policies.
• Generate performance reports, implement projects, and support SLA/OLA compliance.
• Conduct testing, monitor KPIs, and optimize performance.
• Systems: BSCS iX R3/EB20, CSG Interconnect Billing, Dunning Systems.
• Expertise in rating, billing, charging protocols, and interconnect billing.
• OS: UNIX, Linux, with shell scripting for automation.
• Databases: Oracle, SQL.
• Programming: Java, SOAP.
• Strong troubleshooting, optimization, and performance tuning skills

Senior Provisioning Support Engineer:

Experience: Minimum 6 years and above

Key Skills:

• Support and manage Nokia Instalink Provisioning Systems for voice, data, broadband services.
• Monitor and troubleshoot provisioning failures, ensuring smooth integrations with OSS/BSS platforms.
• Implement system updates, patches, and configurations.
• Provide 24x7 support, automate tasks via Python/Shell scripting, and ensure data integrity.
• Perform system maintenance, upgrades, and regular reconciliations.
• Analyze system performance and resolve issues to meet SLA/OLA targets.
• Support commercial teams and assist in project implementation across departments.
• Systems:  Nokia Instalink, NetAct, Provisioning Tools.
• Telecom: 2G/3G/4G/5G, IP networks, broadband systems.
• Programming: SQL, SOAP, Java, CORBA.
• OS:  UNIX/Linux, shell scripting.
• Tools: Nagios, ServiceNow, Jira.
• Problem-solving, teamwork, flexibility, excellent communication.

Education and Skills Requirements:

• A Bachelor's degree in Computer Science Engineering, Information Technology, electrical Engineering, Electronics & Communication and Telecommunication Engineering or a related field.
• Telecom sector experience highly advantage.
• Strong problem-solving and analytical thinking skills.
• Excellent communication and collaboration abilities.
• Ability to adapt to new technologies quickly.
• Proficiency in Microsoft Office tools.