Overview of Role:

The Credit and Collection Team helps to improve the Company’s cash flow.

Striving for efficient and timely payments from customers, leading to a healthier cash flow. The Collection team also enhances profitability by reducing bad debt.

The ideal candidate must have experience working in a customer care environment.  This role requires you to be motivated, focused, and continually striving to grow the business and customer loyalty.

At Pens.com we are looking for an Italian speaking Collection’s agent, a self-starter who is motivated, enthusiastic, with a passion for people and excellence who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

PRIMARY RESPONSIBILITIES:

Responsibilities:

• Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved. 
• Ensure daily targets and deadlines are reached i.e. number of call activities logged etc. 
• Daily customer calling using automated telephone-dialing system. 
• Document customer comments re: payment date / disputes etc. 
• Ensure requested paperwork / documentation is forwarded to customers. 
• Assist cash application team to ensure payments are processed onto correct customer account. 
• Report issues to line manager to resolve problem accounts. 

Competency Profile KPI’s:

• Analytical Percentage of accounts collected on time.
• Problem solving Number of activities logged.
• Results Focus Speed by which queries are resolved.
• Customer Focus Collect and enter quality dispute information.
• Communication skills
• Ability to work on own initiative.
• Flexibility
• Organized

REQUIRED SKILLS AND EXPERIENCE:

• Proven experience as a Collection Specialist or similar role +1 year is preferred
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral) in Italian language.
• Acceptable level of English is needed.
• Skilled in negotiation
• Problem-solving skills

THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.  THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.

About Pens.com 

Pen.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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