Backup Support Engineer (Level 2) Helpdesk

تونس

Job Title:


Backup Support Engineer (Level 2) Helpdesk

Job Description


The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Responsible information handling, ensure that backup and recovery systems are operating within defined SLAs


Understanding of the sensitivity of customer data


Identifying risk and communicating if you spot risk


Security Awareness.


Knowledge of security systems such as firewalls, encryption, antivirus, and intrusion detection is preferable.


Proactive individual who anticipates challenges and opportunities, taking initiative to address them effectively


Compliance with ADP's policies and procedures


Handling and protection of ADP's information


Reporting of security events


Implementing appropriate policies and procedures


Creating knowledge articles using the skills learned on the desk to help aid


colleagues.


Completion of instructor lead RCSA qualifications (TBC) – provide in training.


Actioning of restore requests where skill level allows, & escalation of these tickets when


required.


Basic understanding of general IT-related technologies. Networking, Active Directory,


OS-level troubleshooting.


Experience working within an ITIL environment, though being qualified.


Basic understanding of general IT-related technologies. Networking, Active Directory,


OS level troubleshooting.


Experience working within an ITIL environment, though being qualified.


Location:


TUN Tunis - Les Jardins de Carthage

Language Requirements:


Time Type:


Full time2025-05-06

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تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt