What you will do:

•   Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time

•   Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time

•   Preforming all the relevant collections activities before recommending for necessary legal action.

•   Attend and Answer queries from customers related to collections.

•   Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.

•   Negotiating and proposing re-payment plans according to the company policy.

•   Adhere to all Collection Procedures while protecting the interest and reputation of the organization.

•   Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log

•   Create & Maintain relationships with debtors, when possible, to avoid future issues.

•   Provide feedback to credit team on customer payment status/history when required.

•   Field visits to be performed on case-to-case basis when required.

•   Handling Corporate and retail customers including critical accounts.

•   Reconciling the customer’s accounts when required.

•   Must be compliant to company’s policies and procedures, responsible of reading and understanding all policies

Skills

What you will do:

•   3-4 years’ experience in collections

•   Strong interpersonal facilitation and presentation skills

•   Excellent customer services and communication skills (Verbal and Written).

•   Attention to details and problem solving.

•   Managing time effectively.

•   The ability to work under pressure is essential and to meet the deadlines.

•   PC & Microsoft Office proficiency

•   Understanding/Knowledge of computer 

•   Previous automotive experience preferred

•   Languages: Fluent English - Arabic an Advantage

Behavioural Competencies: 

•   Ability to plan own work effectively and meet deadlines. 

•   Contribute to the short-term planning of department.

•   Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.

What equips you for the role:

• Bachelor’s degree/University degree or equivalent experience