Responsibilities:
- Provide Technical Support.
- Ticket Management: Receive, log, prioritize, and track support tickets or service requests from users through various channels such as phone calls, emails, or help desk software.
- Remote Assistance
- Documentation
- User Training.
Qualifications:
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation Certification may be advantageous but are not always required.