Job Description - Specialist Customer Service (SOU000216)

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LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 95,000 employees in 27 countries and generated consolidated sales of EUR 5.1 billion in 2022

And we are looking for you.

Specialist Customer Service TN-51-Sousse - SOU000216 Your tasks:
Is responsible for customer service for selected customers, incl. all day-to-day operations between ADC, customers, LEONI production facilities & third part logistics:
- Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates if needed
- Supports sales for VCM related recharges to customers (obsolete material, freights, services)

Your skills:

· Education Level : Master’s degree in Logistics Management/ Industrial Engineering
· Language: English B2
· Communication
· Social & intercultural sensitivity
· Change management
· Target & result orientation
· Motivation & resilience
· Self-organization
· Conflict management
· Teamwork
Apply online. We are looking forward to meeting you.

LEONI “Sousse”

People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.
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