Job Description:

Responsibilities

• Provides advanced  technical support through phone, email and chat support (if applicable) to French End users
• Resolve Complex incidents related to  O365, Windows 7 and windows 10, communication tools (Cisco Jabber, Skype, Teams, Webex)
• Implement new solutions and contribute to  knowledge data base enhancement
• Act as Technical lead  for level 1 support
   

Qualification

• Previous experience as IT Service Desk agent for at least 5 years
• Knowledge of O365 and its components
• Knowledge of SNOW and ITIL processes (ITIL certification is appreciated)
• Knowledge of Windows 7 and windows 10, components and ability to perform troubleshooting (any certification is appreciated)
• Knowledge of communication tools (Cisco Jabber, Skype, Teams, Webex) and the most common issues happening on PCs
• Knowledge of Active Directory and its structure
• Basic knowledge of Azure

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.