Guest relation agent page is loaded

Guest relation agent

locationsTunis time typeFull time posted onPosted Today job requisition idREQ10312857

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.

About the role

The Guest Experience Agent oversees the hotel lobby and arrival/departure experience of the respective hotels/resorts.

What you will do

. Ensuring guest satisfaction throughout their stay
· Welcoming guests as they arrive and bid farewell upon departure
· Constant quality check of in house guests
· Answering phone calls and responding to guest inquiries
· Handling guest complaints and resolving issues in a timely and professional manner ( Glitches)
· Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly and F&B staff with the amenities program
· Room inspections
· Check daily report ( enhanced , morning report , limo arrivals , Glitches )
· Place alert on guest to meet upon arrival and departure
· Call in house guest ( traces)

What you bring

· The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
· The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
· The ability to ensure the proper handling of guest messages, mail , packages, flowers, etc.
· The ability to work closely with the Valet Parking & Limo vendors to ensure the smooth handling of guest
· Handling of groups, VIPs, return guests, etc.
· Establishes rapport with frequent visitors; keeps hotel operating departments well-informed about guests' preferences.

Qualifications :

Excellent communication and interpersonal skills Ability to handle multiple tasks simultaneously Strong problem-solving skills Proficiency in Microsoft Office Flexibility to work different shifts, including weekends and holidays University Diploma / or High school diploma with Previous experience in customer service or hospitality industry preferred Knowledge of reservation and front desk systems ( preferred) Ability to work in a fast-paced environment Attention to details Excellent written/spoken English language

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• 48 H
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done