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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Operations Support team acts as a global team that ensures the support and integrity of FIS’s Valdi Global Market Trading Platform.

The team is also responsible for support implementation.

Our products provide flexible, cost-efficient access to comprehensive, global, real-time and Trading data, news and analytics in a lightweight application. Helps firms quickly expand the data managed by integrating data from such vendors as S&P. Our data integrity team works closely with our vendor partners and clients to provide the cleanest data feed possible.

What you will be doing:

You will join an international team located in Tunisia and France to support the client’s requests by:

• Provides in-depth product support to FIS Valdi clients by resolving incoming inquiries.

  
  

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

  
  

• Troubleshoots incidents with software applications and recommends corrective action.

  
  

• Monitor, support and maintain all Valdi hosted front-office solutions

  
  

• Gain an in-depth knowledge of the products and the detailed configurations of the clients

  
  

• Track all cases to a successful resolution

  
  

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

  
  

What you bring:

• The ability to work effectively within local and distributed teams .

  
  

• Strong analytical and problem-solving skills.

  
  

• The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs

  
  

• Shift work required including weekend and public holidays

  
  

• UNIX & Network understanding such as FTP, SSH, TCP/IP

  
  

• Advanced technical skills in JavaScript (Angular JS), Perle or Python

  
  

• Knowledge in MySQL, Jenkis, Doker ..

  
  

Added bonus if you have:

• Financial markets and front-office business knowledge a plus. Trading/financial services technology including trading systems applications preferred.

  
  

• XML and Scripting knowledge is a plus.

  
  

What we offer you

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

  
  

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

  
  

• Continuous development through our diversified training across core financial, sales and FIS solutions.

  
  

• A modern, international work environment and a dedicated and motivated, supportive team.

  
  

• A broad range of professional development possibilities, resources and opportunities

  
  

#LI-Hybrid#LI-RB1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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