Job Title: Vendor Admin Agent
Report to: Vendor supervisor Location: Tunis Overview of Role: What you will do: .
- Placing Orders with Suppliers
- Adding Selling and Buying pricing to orders
- Solving Vendor Order Queries.
- Liaise with Other Depts. Eg. Logo, TM, CC etc…
- Strong knowledge of ABC platform (Product Order Management):
query and update orders, run reports, process complaints, etc. - Run ABC Platform Reports.
- Resolving order fulfilment issues (internally/externally).
- Prepare Orders every day for Shipping.
- Maintaining and improving relationships with Suppliers.
- Managing the TAT of orders in-house & externally.
- Promotion of Vendor products within the Call Centre and Telemarketing.
- Responding to market and customer demands on a timely basis.
- Adding pricing & products to repo man as needed.
- Managing administration of online order
- After sale follow up with supplier on vendor order
What we need from you:
- Customer service experience a bonus but not essential
- Three years experience within National Pen
- Be proactive in the development of new business opportunities.
- Be able to interpret and act upon changing market trends.
- Be able to operate effectively in a sales and marketing environment.
- Have a creative and energetic approach in the pursuit of aggressive targets.
- Knowledge of Oracle and Windows, Possess a good level of computer skills.
- Be able to work efficiently and independently to tight deadlines.
- Possess good interpersonal and communication skills
- High attention to detail and accuracy.
- Any other duties which may arise as a result of expansion of business and/or introduction of new technological processes
- Fluent English
About National Pen
In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.