Created in 2016, Free2Move simplifies mobility-related uses by offering a wide range of services to meet everyone's travel needs.
With Free2Move, you can rent a city car for your stay in Italy, find the nearest charging station for your electric vehicle in Europe, book parking during your weekend in Paris... all in one click, on our web/mobile platform!
Born from the merger of the Stellantis Group and the start-up TravelCar, Free2Move, thanks to its agility and its spirit of conquest, has succeeded in establishing itself in just 6 years as a benchmark player to revolutionize the mobility of all travelers.
Having become the #1 reflex for more than 6 million users, Free2Move operates in more than 170 countries across 5 continents, is available in 30 languages and 26 currencies. 5,000 partners trust us and several hundred thousand vehicles are available!
If you want to join a team of 250 experts and bold international projects, then you've come to the right place!
You will evolve in an ultra-dynamic, innovative, agile, internationally oriented structure and will join our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the automotive sector, which is undergoing major changes.

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It's exciting, you'll see!

As part of its growth, Free2Move Tunisia is looking for a Bilingual French and English Customer Advisor to strengthen its teams.
Under the direction of the Care team, you will be the main point of contact for customers, and you will have to respond to their requests, resolve their problems by guiding them throughout their mobility experience.

Your missions:

Answer all questions concerning our service (Calls and emails) in French and English Report all malfunctions or problems on the tools. Handle various Back Office tasks (impounds, fines, file tracking, invoicing, profile validation, etc.) All tasks that may be related to the position of "US/FR Customer Advisor"

Expected skills:

A perfect level of English and French, written and spoken. autonomy on your missions You are able to follow and apply the instructions of your managers You have an excellent capacity for analysis and understanding Versatile & curious, you are a real jack of all trades You demonstrate involvement and motivation

What we offer:

Attractive salary Asap job start Bonus on objectives Presence on site mandatory for the first two months then Hybrid position depending on the level of autonomy and KPIs 40 hours per week or 8 hours / day 2 rotating days off with flexibility of the shift Works on Tunisian public holidays with double pay for paid days off in Tunisia Permanent contract with 20 days of annual leave
Working at Free2Move means joining a tribe in which the culture of performance rhymes with good atmosphere. And it's also:
A start-up spirit supported by a large Group Depending on your mission, the possibility of working fully remotely wherever you are, in hybrid or within our different offices! The opportunity to revolutionize the uses of mobility with us! A careful integration to get off to a good start Lots of possibilities for development A collaboration with multidisciplinary and international teams International projects to perfect your background! 8 dinars meal vouchers per day worked Group insurance! Football battles to unwind We favor a relaxed working atmosphere where everyone can dress comfortably while remaining professional. ...This list is not exhaustive...
Please note: this job is translated from French.

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