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Head of IT Operations On-Site

Job ID: 126862 Location: Sousse, TN, 4081
Work Type: Temps plein Contract Type: Contrat à durée indéterminée Missions:
Assure operation of office and shop floor systems at UATS site in a complex environment (IT responsible on-site), incompliance with applicable ITSM processes, standards and IT guidelines. Recognize deviations and requirements on site, as well as initiate appropriate measures. Conduct root-cause troubleshooting (e.g. Problem Management) and potentially changes (e.g. change coordinator) Operate on-site IT Tasks and responsibilities, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, install newinfrastructure systems according to specifications and guidelines, etc.) Technically lead on-site IT colleagues in solving complex inquiries in the area of office and shop floor Troubleshoot IT infrastructure in 1st level support and potentially in 2nd level support (e.g. hardware failure, log file entries, etc.) Track local IT jobs and tasks and follow up detected deviations Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with themanufacturers, etc.) Use of 5S methodology for work related activities on active or passive IT components in the area of responsibility Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines Responsible for the IT cost centres at the site Assist in development, secure and correct maintaining of the hardware and software assets in management tool.

Profile :

Engineer degree in IT or a Bachelor degree with confirmed experience (3 to 4 years) Fluent English, German is a plus. Knowledge of the field of Automotive is a bonus
We are looking forward to your application.
Company / Legal Entity: UATS Union des Ateliers Techniques de Sousse, Org-Code: OI-TN-SOU-I
Fournisseur Description Activé SAP as service provider
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