Job Description

Lanterns is a growing video game studio dedicated to creating immersive experiences across various platforms and industries. We value agility, creativity, and teamwork, always striving to refine our processes and produce high-quality work.
Position Overview:
We are looking for a reliable IT Support to provide technical assistance to our team by resolving hardware and software issues. The ideal candidate will be able to efficiently diagnose problems, prioritize issues based on their impact, and guide users through solutions. This role is essential to ensuring smooth daily operations and minimizing downtime due to technical difficulties.
Daily Responsibilities:
Technical Support: Provide first-level support to users for hardware and software issues, including troubleshooting and resolving computer, network, and peripheral device problems. Problem Identification: Diagnose and identify problems quickly to avoid unnecessary downtime or escalations. Prioritization of Issues: Effectively prioritize issues based on their severity and business impact, ensuring that critical problems are addressed promptly. User Assistance: Guide users through problem resolution steps, either remotely or in person, while ensuring that they fully understand the solutions provided. Hardware Management: Assist with the setup, installation, and maintenance of hardware devices such as computers, printers, and network equipment. Software Support: Install, configure, and maintain business software, including addressing compatibility issues and updating systems when necessary. Asset Inventory Management: Keep the asset inventory updated by tracking hardware and software changes, ensuring accurate records of company assets. Documentation: Maintain detailed records of support requests, troubleshooting steps, and issue resolutions to track and improve response times and service quality. Escalation: Escalate complex or unresolved issues to higher-level technical staff when necessary.

Job skills

Requirements:
Ideally, the candidate is pursuing a degree in Computer Science or Information Technology, preferably in a work-study program ( alternant ). Proven experience as an IT Support or in a similar technical support role. Good knowledge of both hardware and software troubleshooting. Ability to identify false problems and focus on genuine technical issues. Strong problem-solving skills with the ability to prioritize issues based on urgency and business impact. Familiarity with operating systems (Windows) and office productivity software. Experience with basic network troubleshooting and knowledge of common protocols.
Preferred Certifications:
Excellent communication and interpersonal skills. Patience and the ability to provide clear instructions to non-technical users. Ability to work independently and manage time efficiently. Strong attention to detail and a proactive approach to problem-solving.
At Lanterns, you’ll work alongside a passionate team, shaping projects that push the boundaries in the gaming industry. We offer a collaborative environment with opportunities for growth and creativity.

Location

Job Summary
Location

Tunis

Job Type

Full Time

Salary

-

* Last Date 08-12-2024