Job Description

Roles & Responsibilities

Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as an HSE Facilities Audit Officer, where you will play a critical role in conducting audits, inspections, and compliance checks across our site to ensure we meet top-tier internal standards and international frameworks. Ready to make an impact on our workplace safety and operational excellence? Apply now and let s start something brilliant!

Join Transcom as an HSE Facilities Audit Officer!

Be on the front line of growth and safety for our team, delivering impactful work on a company level. In this role, you will:

• Drive HSE & Environmental Compliance: Conduct regular HSE and environmental audits (supporting ISO 14001), monitoring waste management, energy usage, and tracking corrective and preventive actions (CAPA) until closure.
  
• Safeguard Physical Information Security: Audit physical security controls (restricted areas, server rooms) to support ISO 27001 compliance, managing access restrictions and following up on corrective actions.
  
• Maintain Workplace Hygiene & Standards: Inspect cleanliness, safety, and workplace hygiene standards, while monitoring the SLA compliance and performance of external service providers.
  
• Champion Ergonomics & Employee Wellbeing: Conduct ergonomic and comfort-related risk assessments (covering lighting, ventilation, posture, noise, and temperature) on production floors, collaborating with HR and Operations on wellbeing initiatives.
  
• Support Risk Prevention & Business Continuity: Participate in emergency response, evacuation readiness, and crisis preparedness exercises while supporting Site Management with incident investigations and root cause analysis.
  
• Ensure Administrative & Reporting Excellence: Prepare detailed audit reports, maintain compliance dashboards, and meticulously track CAPA actions with key stakeholders.
  
  
  

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  
• Continuous development through our internal learning platforms and external training;
  
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  
• Modern and comfortable office and relaxing spaces to take a break;
  
• Flexible work schedule and life-work balance.
  
  
  

• Education: Bachelor s degree in Facilities Management, Engineering, HSE, or a related field;
  
• Language Skills: Proficiency in English at a B2 level (Listening, Speaking, Reading, Writing);
  
• Previous Experience: Minimum of one year's experience in a similar role performing audit, inspection, or compliance monitoring tasks (experience within the BPO sector is a major asset);
  
• Technical Knowledge: Strong understanding of ISO 14001 and ISO 27001 standards is highly advantageous;
  
• IT Skills: Intermediate level skills in MS Office (Word, Excel, PowerPoint), Google Workspace, and email communication tools;
  
• Core Competencies: Exceptional skills in Planning & Organization, Communication, Analytical & Resolutionary Thinking, and a strong Focus on Quality;
  
• Mindset: Adaptability, flexibility, a positive attitude towards interpersonal dealings, and the ability to remain motivated and composed under pressure.