Job Description

Roles & Responsibilities

What we offer you:

• International and inclusive environment: A setting where you will feel supported, encouraged and welcomed from day one.
• Continuous development: Access to our internal learning platforms and external training.
• Infinite growth opportunities: 90% of our managers started their careers as customer advisors.
• Paid training: A 2-3 week training cycle to introduce you to the specifics of the job.
• Comfort and well-being: Modern offices with relaxation areas for your breaks.
• Flexibility and benefits: Flexible working hours, free taxi transport for shifts ending between 7:30 p.m. and 11:00 p.m., as well as various company benefits and discounts.

Join Transcom as a Customer Advisor

As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:

• Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.
• To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.
• Contribute to the success of the project by proposing improvements, sharing your knowledge and learning alongside your colleagues.

Desired Candidate Profile

• Mastery of French: Level C1 or native language (written and oral).
• My English proficiency: Minimum level B2 (written and oral).
• Excellent communication skills: Great interpersonal skills, empathy and active listening skills.
• Mental agility: The ability to quickly absorb information, adapt, and react to change.
• Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.