Job Description

Roles & Responsibilities

At Transcom, we are passionate about customer experience (CX). We are as dedicated to our clients as their own fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us.

We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy.

• International and inclusive environment: A setting where you will feel supported, encouraged and welcomed from day one.
• Continuous development: Access to our internal learning platforms and external training.
• Infinite growth opportunities: 90% of our managers started their careers as customer advisors.
• Paid training: A 2-3 week training cycle to introduce you to the specifics of the job.
• Comfort and well-being: Modern offices with relaxation areas for your breaks.
• Flexibility and benefits: Flexible working hours, free taxi transport for shifts ending between 7:30 p.m. and 11:00 p.m., as well as various company benefits and discounts.
  
  

• As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:
• Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.
• To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.
• Contribute to the success of the project by proposing improvements, sharing your knowledge and learning alongside your colleagues.
• Working on a rotating schedule

Search profile:

• To succeed in this role, you will need:
• Mastery of French: Level C1 or native language (written and oral).
• My English proficiency: Minimum level B2 (written and oral).
• Excellent communication skills: Great interpersonal skills, empathy and active listening skills.
• Mental agility: The ability to quickly absorb information, adapt, and react to change.
• Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.
  
  

Life at Transcom

At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we are caring and we support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.