Job Description

Roles & Responsibilities

At Transcom, we are passionate about customer experience (CX) and we are accompanying the digital revolution. We are launching a brand new strategic partnership with a leader in hyper-growth Fintech. For this new adventure, we are looking for pioneering talents, capable of breaking the codes of traditional banking. Here, we don't talk about counters, but about agility, intuitive mobile applications, and instant financial services. Ready to be part of the founding team of this project?

What we offer you:

• The unique opportunity to launch a new client: participate in the genesis of this project and help us build an elite team.
• Flexibility and Remote Work: Possibility of switching to Work at Home after 3 months (once training is completed, onboarding is successful, and after management validation).
• A "Digital First" and inclusive environment: join a new project at the heart of financial innovation.
• Continuous development: train yourself on the latest trends in Neobanking, cryptocurrencies, and digital security.
• Accelerated growth opportunities: on a new project, tomorrow's leaders are those who start today.
• Modern and ultra-connected offices: with relaxation areas designed to stimulate creativity.
• An attractive package: competitive salary, performance bonuses, and exclusive Fintech-related benefits.

Join Transcom as a Fintech Customer Service Representative! Be the human voice behind the application and support our users in a fluid and secure financial experience.

In this role, you will:

• Assist users in managing their accounts via the application (account opening, card management, instant transfers).
• Resolve incidents in real-time (card blocking, transaction disputes, strong authentication).
• Guide customers on innovative features (automated savings, fractional investments, cashback).
• Ensure the security of operations: apply identity verification procedures with absolute rigor.
• Provide premium multi-channel support (Chat, In-App Messaging, and Telephone) with a modern and efficient tone.
• Contribute to the success of the launch by relaying user feedback to optimize the customer journey from day one.

Profile sought:

• Perfect command of French (level C1/C2), with natural ease in writing and speaking.
• Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.
• Analytical and reactive mind: you know how to find quick solutions in an ever-changing environment.
• Customer service oriented: you have strong emotional intelligence to reassure users about their finances.
• Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.
• Team spirit: you enjoy the challenges that the launch of a new project represents.

Life at Transcom

At Transcom, our commitment is unwavering. To our clients, but also to each other. This new Fintech project is the ideal place to transform your potential into cutting-edge expertise. We value boldness, curiosity, and team spirit. You are included, as you are, from day one. And with the right mindset, there are no limits to what we can accomplish together in this new technological adventure.

Desired Candidate Profile

• Perfect command of French (level C1/C2), with natural ease in writing and speaking.
• Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.
• Analytical and reactive mind: you know how to find quick solutions in an environment that is constantly changing.
• Customer service oriented: you have strong emotional intelligence to reassure users about their finances.
• Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.
• Team spirit: you enjoy the challenges that the launch of a new project represents.