A Concierge Agent in a luxury hotel is responsible for delivering exceptional guest experiences by providing personalized assistance, expert recommendations, and discreet problem-solving. This role requires strong knowledge of local attractions, refined communication skills, and a commitment to service excellence aligned with five star hospitality standards

What you will do

• Warmly welcome guests and provide an elegant, professional first impression.
• Offer personalized recommendations for dining, entertainment, shopping, cultural activities, and local experiences.
• Assist with reservations (restaurants, events, tours, transportation, spa.
• Coordinate guest requests promptly and discreetly while maintaining high service standards.
• Communicate effectively with all departments (Front Office, Housekeeping, Transportation, Food & Beverage, Security).
• Arrange special requests such as amenities, celebrations, and VIP setups.
• Support Front Office operations during peak periods.
• Maintain excellent knowledge of local attractions, luxury retail, cultural venues, medical services, and transportation options.
• Stay updated on city events, new restaurants, and exclusive experiences relevant to guests.
• Handle inquiries regarding the hotel s facilities, policies, and services.
• Anticipate guest needs and personalize service to enhance satisfaction.
• Manage complaints or concerns with diplomacy, professionalism, and follow through.
• Build long term rapport with frequent or VIP guests.
• Maintain a well organized concierge desk and accurate logs.
• Handle deliveries, mail, packages, and lost and found items.
• Track reservations, confirmations, and guest preferences.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours: full time

Desired Candidate Profile

Excellent communication and interpersonal skills.

Strong local knowledge and passion for creating memorable experiences.

High level of discretion, professionalism, and emotional intelligence.

Ability to multitask in a fast paced, high standard environment.

Problem-solving ability with a calm, service-oriented approach.

Fluent in multiple languages (English & French essential; additional languages an asset).

Familiarity with hotel software (Opera, Concierge systems) is preferred.