Job description

Purpose of the Job

The Freight Solution Manager will provide customer management teams with best solution that can increase the product revenues and profit at the same time enhance freight product operations service, efficiency and reduce direct and indirect cost. As a freight solution manager at Aramex, you will be the primary point of contact for clients regarding air freight inquiries. the role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities.

• Cultivate and nurture strong relationships with clients to foster loyalty and retention
• Assists CMTs in all Sales and/or shipments that would require a subject matter expert
• Analyze customers’ business models, routes volumes, etc. to create / customize solutions using all possible modes of shipping “Air, Land and Sea”
• Going on joint sales visits with the CMT team when needed whether to regain lost clients, close new deals, cross sell existing clients, grow existing business, etc.
• Support CMTs to resolve customer cases in relation to claims, discrepancies, KPIs performance and assist them to resolve any operational problems
• Provide comprehensive freight solutions to clients, addressing their specific requirements and ensuring satisfaction
• Oversee the entire lifecycle of freight shipments, ensuring timely and efficient execution from booking to delivery
• Collaborate with internal stakeholders to coordinate freight logistics effectively
• Negotiate competitive rates with carriers, agents, and offices to secure the best and lowest pricing for clients
• Exceed overall freight targets for assigned customers through proactive management and strategic initiatives
• Provide the Station Manager and the CMT with effective market data. This may include information about the competition, upcoming projects, product statistics and product profitability reports, etc
• Conduct training for CMTs and other department new hires when needed to improve the products awareness within country and ensure they CMT are selling the product effectively
• Identify employees with high potential and propose career development plan
• Coordinate with the concerned Regional/Global Product Managers on all operational changes and updates needed
• Initiate and Implement Freight SOPs across the station
• Ensure accurate adoption of CargoWise and maintain integrity in milestone status updates
• Collaborate with the regional pricing desk for requests for quotations (RFQs), projects, and tenders as required and
• Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list
• Negotiate and reduce costs from suppliers (airlines, sea lines, transportation companies)
• Agree with the direct manager on the annual product targets
• Ensure product revenue growth is met
• Take all necessary measures when possible, to reduce cost without compromising quality and standards

• Bachelor’s degree in supply chain management, Logistics, Business Administration, International Business, or a related field is often preferred.
• 3-5 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes.
• Proven experience in customer service and managing key business clients.
• Familiarity with CargoWise is preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent written communication skills.