AREAS OF RESPONSIBILITY: 

• Develop and implement a project management methodology 

• Ensure comprehensive documentation is created and maintained for every project 

• Establish best practices for standard processes, implementation changes, and knowledge transfer 

• Forecast and plan resource capacity for technical and functional teams 

• Manage and consolidate cost coverage 

• Provide regular feedback and track individual and team progress

 • Foster a collaborative and supportive team environment 

• Define and activate service layouts with clients 

• Plan and manage resource sourcing based on workload demands 

• Monitor and ensure the creation of clear processes, standards, and training for the team 

• Build and manage strong strategic relationships with each active client and prospect 

• Conduct regular client meetings and ensure satisfaction with services

 • Identify and pursue opportunities for service continuation and expansion 

• Define clear goals for all team members 

WHAT DO WE ASK OF YOU? 

• Minimum 5+ years of experience in a technical or operational leadership role 

• Good knowledge of insurance (Life and/or P&C) 

• Proven track record of successful project delivery and client management 

• Experience in process improvement and best practices implementation 

• Excellent communication, interpersonal, and relationship-building skills

• Strong analytical and problem-solving abilities 

• Proficiency in project management methodologies 

• Ability to work effectively in a fast-paced, dynamic environment 

• Italian language proficiency is a must. 

Would you send us your CV so we can contact you?