Company Description

Artbey is a marketplace, run by the company 3alla9ni, that operates similarly to Etsy on an international scale.

Our mission is to enable creators to easily sell their work on a platform dedicated to art and personalized design.

The designer has the opportunity to create designs on topics that interest their community and set product prices according to their preferences.

Once a customer orders a piece of work, we take care of everything: from the production of the product, whether it’s paintings, T-shirts, or other mediums, to the final delivery to the customer.

Key Responsibilities:

• Assist the After-Sales team in responding to customer inquiries regarding orders, deliveries, and returns via email, phone, and chat.
• Handle and resolve customer complaints or product issues with a focus on ensuring a positive customer experience.
• Collaborate with different departments (sales, logistics, and marketing) to resolve customer concerns efficiently.
• Monitor and track customer feedback to identify areas for service improvement.
• Support the customer retention strategy by proposing solutions and helping with after-sale engagement initiatives.

What You’ll Learn:

• A creative and collaborative work environment.
• Customer service best practices and communication strategies.
• Problem-solving and conflict resolution in a real-world business setting.
• Opportunities for professional growth and development.