Location: Tunis

Overview of Role:

The Inside Sales Supervisor, North America will be responsible for overseeing a team of inside sales representatives, ensuring daily sales operations run smoothly, and supporting revenue growth. This role requires strong leadership, organizational skills, and a deep understanding of the promotional products industry. The Supervisor will focus on driving sales performance, ensuring operational excellence, and fostering a customer-centric sales culture. This role will report to Inside Sales leadership and collaborate closely with field sales, marketing, and customer service teams to ensure a seamless customer experience.

Key Responsibilities:

      Team Leadership & Coaching:

• Lead, coach, and develop a high-performing inside sales team, ensuring they meet and exceed targets.
• Provide ongoing training and mentoring to enhance sales skills and industry knowledge.
• Conduct structured one-on-one meetings and performance evaluations.
• Foster a culture of accountability, collaboration, and continuous improvement.

      Sales Execution & Customer Engagement:

• Oversee inbound and outbound sales activities to ensure strong customer engagement and account growth.
• Drive new business acquisition and retention strategies, ensuring a strong pipeline of opportunities.
• Support and guide team members in executing strategic follow-ups, quotes, and upselling initiatives.
• Serve as an escalation point for complex customer issues and ensure efficient resolution.

    Operational Excellence & Reporting:

• Ensure adherence to sales processes and best practices to maintain efficiency and consistency.
• Utilize CRM tools (Salesforce preferred) to monitor sales performance, pipeline activity, and customer interactions.
• Identify areas for process improvement and implement strategies to optimize team performance.
• Provide regular sales performance reports and insights to leadership.

   Strategic Collaboration & Cross-Functional Engagement:

• Work closely with field sales, marketing, and customer service teams to align sales efforts and improve customer experience.
• Contribute to the development and execution of sales strategies, ensuring alignment with organizational goals.
• Support the implementation of marketing campaigns and sales programs to drive lead generation and conversion.
• Ensure compliance with corporate sales policies and industry best practices.

Qualifications & Skills:

• 2+ years of sales experience, with at least 1 year in a supervisory or leadership role.
• Proven experience in managing and developing high-performing sales teams.
• Strong understanding of inside sales processes, CRM tools (Salesforce preferred), and sales best practices.
• Experience in the promotional products industry or B2B sales is strongly preferred.
• Excellent communication, negotiation, and leadership skills.
• Ability to analyze sales data, track performance metrics, and make data-driven decisions.
• High level of organization, attention to detail, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-oriented sales environment.

What We Offer:

• The opportunity to lead and develop a growing inside sales team within a globally recognized promotional products supplier.
• A collaborative and dynamic work environment with opportunities for career growth.
• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, vision, and 401(k).
• Ongoing training and professional development opportunities.
• A modern, fast-paced, and engaging company culture.

About Goldstar: Goldstar, a division of National Pen Co., is a global leader in the promotional products industry, specializing in writing instruments, premium drinkware, and stylish bags. Our Simplicity® business model offers all-inclusive pricing, making it easier for our distributor partners to do business with us. We are committed to innovation, outstanding customer service, and sustainable practices under our Made Better™ initiative. Join us and be part of a team that is redefining the industry standard!

Goldstar is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other status protected by applicable law.

#LI-NG1 #LI-Onsite