People Functions · Maintain harmonious and professional relationship with all departments and Home Office. · Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. · Must have strong interpersonal skills and be able to relate to all levels of staff. · Must be able to assist hotel guests with technical requirements and issues. · Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. · Assist in other areas of the accounting office as needed.

Product Functions · Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. · Establish and maintain user procedures and hardware familiarization for all systems. · Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. · Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. · Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. · Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. · Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. · Assist in the co-ordination of new acquisitions and major projects as required. · Participate in property-level, corporate-initiated technology implementations. · Good knowledge of Virtualization and support for Desktop OS and applications including patches. · Provide direct guest support and quality support to function rooms and conference services. · Assist in the process of systems backup and recovery procedures. · Assist in management of third party vendors. · Provide 24 / 7 support for mission critical systems. · Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless,

Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). · Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

Profit Functions · Recommend new applications as requested by hotels to streamline business processes. · Implement technology “best practices”. · Provide HSIA Guest and Customer support when no contract with third parties exists.