The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved. Ensure daily targets and deadlines are reached i.e. number of call activities logged etc. Daily customer calling using automated telephone-dialing system. Document customer comments re: payment date / disputes etc. Ensure requested paperwork / documentation is forwarded to customers. Assist cash application team to ensure payments are processed onto correct customer account. Report issues to line manager to resolve problem accounts.

Desired Candidate Profile

• Proven experience as a Collection Specialist or similar role +1 year
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral) in English
• Skilled in negotiation
• Problem-solving skills