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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS's AddVantage is a real-time, browser-based solution for asset management and trust accounting that delivers large-volume, straight-through processing (STP) for front-to back-office operations. AddVantage helps enhance the ability to manage growth, increase profits and improve profitability with automated workflow management, investment tools and reporting capabilities. Organizations with multiple institutions and branches benefit from access to real-time information 24/7.

What you will be doing:

We are looking for a Systems Operations Analyst I to provide enterprise-level assistance to our customers.

You must have good technical knowledge and be able to communicate effectively.

Your role is to ensure that backend systems and processes are running properly, as well as providing an excellent service to our clients.

Our goal is to create value for clients that will help preserve the company’s reputation and business.

• Serving as a point of contact for customers seeking technical assistance over multiple communication mediums.

  
  

• Installing and upgrading our Charlotte application with new releases and patches for Clients.

  
  

• Providing remote support and troubleshooting, through diagnostic techniques and pertinent questions.

  
  

• Setting up client DR Testing environments.

  
  

• Following standard operating procedures i.e.  escalating unresolved issues to the appropriate internal teams and external partners.

  
  

• Be part of a global operational team that provide coverage around the clock.

  
  

 What you bring:

• Proven work experience in a prior customer support role.

  
  

• Good understanding of computer systems, especially Windows Server Administration.

  
  

• Excellent English communication skills with a customer-oriented attitude.

  
  

• Commitment to continuous improvement – working creatively to improve working practices.

  
  

Added bonus if you have:

• Documentation skills

  
  

• Database Administration

  
  

• Programming/scripting skills

  
  

• Understanding the fundamentals of IT networks and systems

  
  

What we offer you:

• A modern, international work environment and a dedicated and motivated team.

  
  

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

  
  

• Competitive salary and excellent bonus potential.

  
  

• A broad range of professional education and personal development possibilities

  
  

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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